Frequently Asked Questions
Everything you need to know about your ride and our gear.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
What is your return policy for apparel and parts?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure tags are attached to apparel and parts have not been installed.
Do you offer a warranty on Star Cycle Gear products?
Yes, all our branded gear comes with a 1-year limited warranty against manufacturing defects. Contact our support team with your order number to initiate a claim.
How do I know which size to order?
We provide a detailed size chart on every product page. We recommend measuring yourself while wearing your typical riding base layers for the most accurate fit.
Can I track my package after it ships?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Affirm and Klarna.