Returns & Exchanges
At Star Cycle Gear, we want you to ride with confidence, which is why we offer a 30-day window for returns or exchanges on all unused gear in its original packaging. If your purchase doesn't meet your expectations, our streamlined process ensures you get back on the road with the right equipment as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in new, resellable condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing